Frequently Asked Questions About Pest Control
General Questions
Q. How quickly can you respond to a pest problem?
A: We offer same-day service in most locations and emergency response 24/7. Call (226) 218-1733 to schedule.
Q: What areas do you serve?
A: We serve Cambridge, Kitchener, Waterloo, London, Guelph, Hamilton, Milton, St. Thomas, Stoney Creek, Woodstock, and surrounding Ontario communities.
Q: Are you licensed and insured?
A: Yes. All our technicians hold Ministry of Environment (MOE) licenses and are fully insured and bonded. We comply with Ontario’s Pesticides Act.
Q: Do you offer a guarantee on your work?
A: Yes. We provide a 1-year warranty on most services. If pests return within 12 months, we’ll treat again free.
Q: What's your pricing?
A: Pricing depends on pest type, severity, and property size. Most Cambridge pest control treatments: $200-$600. Heat treatment for bed bugs: $400-$800. Free inspection and quote.
Bed Bug Heat Treatment Questions
Q: How long does heat treatment take?
A: Heat treatment typically takes 6-8 hours from start to finish. You can return home the same day.
Q: Is heat treatment safe for my family and pets?
A: Yes, completely safe. Heat is chemical-free. You simply leave for the duration of treatment. Your family and pets can return safely within hours.
Q: How do I prepare for heat treatment?
A: We provide a detailed preparation checklist (24-48 hours before). Main steps: remove heat-sensitive items, bag clothing, vacuum, remove clutter.
Q: Does heat treatment guarantee bed bugs won't return?
A: Our heat treatment eliminates all bed bugs and eggs in a single appointment. Our 1-year warranty means if bed bugs return, we’ll treat again free.
Q: Why is heat treatment better than chemical treatment?
A: Heat kills all bed bug life stages (eggs, nymphs, adults) in one visit. Chemical treatments often require multiple visits and may fail due to pesticide resistance.
Rodent Control Questions
Q: How long does rodent control take?
A: Most customers see dramatic improvement within 7-10 days. Complete elimination depends on infestation severity (usually 2-4 weeks).
Q: Why is exclusion sealing important?
A: Trapping without sealing leaves you vulnerable to new rodent invasions. Sealing entry points prevents future infestations.
Q: Are your methods humane?
A: We use humane, modern trapping methods. Rodents are removed and disposed of properly.
Safety & Environmental Questions
Q: Are your treatments safe for children?
A: All products are EPA-approved and safe when applied correctly. We follow strict safety protocols.
Q: Are your treatments safe for pets?
A: Yes. All treatments are pet-safe. We can discuss specific concerns during your inspection.
Q: Do you use eco-friendly products?
A: Yes. We prioritize eco-friendly, low-toxicity solutions. Our Integrated Pest Management (IPM) approach minimizes chemical use.
Q: What happens after treatment?
A: We provide prevention advice: seal cracks, remove food sources, maintain cleanliness, reduce moisture. These prevent future infestations.
Contact & Booking Questions
Q: How do I get a free quote?
A: Call (226) 218-1733 or submit your contact info online. We provide a free inspection and exact quote.
Q: Do you offer emergency service?
A: Yes, 24/7 emergency response for pest problems that can’t wait.
Q: What's your service area?
A: Cambridge, Kitchener, Waterloo, London, and surrounding Ontario communities.